Trust & Transparency

Privacy Policy

Effective Date: October 29, 2026 · Raycrafting Studio (India)

In Short: Raycrafting values your trust above all else. We collect only the information required to hand-craft, securely bill, and safely courier your everlasting flowers to your doorstep. We never sell or rent your personal data to anyone.

1. Who We Are

Raycrafting is an independent handmade craft studio founded and operated by Himanshi Sharma based in India. We create everlasting pipe-cleaner flowers, floral accessories, potted botanical keepsakes, and personalized gifts under the domain https://www.raycrafting.store/.

2. Information We Collect

When you interact with our website, browse our catalog, or place an order, we may collect the following information:

Contact & Delivery Details: Your full name, delivery address, postal PIN code, phone number, and email address.
Order Specifications: Purchased pieces, quantities, handwritten gift note text, and custom design references or uploaded photographs.
Technical & Session Data: Browser type, approximate location, device viewport, and local storage items required to keep your shopping bag intact.

3. Payment & Financial Security

All online digital payments on Raycrafting (including UPI, Google Pay, PhonePe, Paytm, Debit/Credit Cards, and Net Banking) are securely processed through our Reserve Bank of India (RBI)-authorized payment partner, Razorpay.

Raycrafting never views, stores, logs, or transmits your sensitive card numbers, CVVs, UPI PINs, or banking passwords on our servers. All transaction transmissions are encrypted via 256-bit TLS/SSL encryption.

4. How We Use Your Information

We use your information exclusively for legitimate business and fulfillment purposes:

To assemble, pack, and ship your handmade orders via verified couriers (e.g., Shiprocket, Bluedart, Delhivery, India Post).
To send order confirmation receipts and tracking updates via email and WhatsApp.
To review custom gift ideas, provide price estimates, and coordinate personalized designs.
To offer genuine buyer support and honor our 3-day defective piece return policy.

5. Cookies & Local Storage

Our website utilizes local storage and minimal essential cookies to:

Remember items added to your shopping bag across page visits.
Store your unlocked VIP 10% coupon code (WELCOME10).
Preserve your cookie consent preferences.

You can clear cookies or local storage at any time via your browser settings without affecting basic browsing.

6. Third-Party Sharing

We only share essential information with trusted operational partners strictly necessary to complete your order:

Logistics Partners: Your delivery address, recipient name, and phone number are shared with logistics platforms to dispatch your parcel.
Payment Gateways: Order amounts and identifiers are transmitted to Razorpay to complete authorization.
Communications: Resend / transactional email services to dispatch automated receipts.

7. Data Protection & Indian IT Act Compliance

Raycrafting adheres to the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

8. Your Rights & Grievance Contact

You have the right to inspect, correct, update, or request the deletion of your personal data stored on our systems. If you have any inquiries or wish to exercise your data rights, please contact our studio:

Grievance Officer: Himanshi Sharma
Email: raywithcharm@gmail.com
WhatsApp Support: +91 9041915832
Operating Location: India